5-Point Checklist for Handling Negative Reviews
Offering products and services in today’s hyper-connected world means there are multiple channels where your business will be rated and reviewed. And, the only real guarantee is that if your brand hasn’t received a negative review yet, it will.
In short, you can’t please all the people all the time. The way you handle the online reviews, however, says more about your business than what the original reviewer had to say. Turn those digital frowns upside down with this five-point checklist for handling negative reviews.