Beyond Omnichannel Marketing: Consumer Experience
The prefix omni- means of all places or in all things. Omnichannel describes the sort of sales that combines various methods of shopping that are now available to consumers, online, over the phone, and in a physical store. Omnichannel marketing is a client-centric approach to sales leads and customer engagement. With this approach, retailers give the customer and prospective customers access to their goods and customer support services on all devices, platforms, and marketing channels.
